1. Delivery:

All ALPENHEAT products can be shipped worldwide, except to Switzerland.
We ship our products with the carriers DPD, GLS or by Post.

As of 01.01.2019 deliveries to Switzerland are no longer possible, due to new legal regulations for mail order business in Switzerland.
For purchasing options in Switzerland, please use our Swiss shop www.alpenheat.ch or contact our Swiss general importer: Tel: 079 628 86 48,  e-mail: info@secondwind.ch

2. Shipping Costs:

    - Austria:orders exceeding 50 EUR are shipped free of charge
orders up to a value of 50 EUR: 7,95 EUR per order
    - EU:orders exceeding 75 EUR are shipped free of charge
orders up to a value of 75 EUR: 15 EUR per order
    - Rest of Europe:30 EUR per order
    - Serbia:70 EUR per order
    - USA, Canada:100 EUR per order
    - Australia + New Zealand: 100 EUR per order
    - other countries:150 EUR per order

3. Exchange and Returns: 

Goods can be exchanged or returned within 14 days after receipt of the shipment. 
Return shipping costs are paid by the customer, ALPENHEAT will not accept any unpaid postage deliveries.
Please note that only products which are unused, in the original packaging and without any signs of wear, can be exchanged or refunded.
Instructions and documents for exchange or returns:
https://alpenheat.com/instruction/Returns/Exchange_and_Returns.pdf 

4. Defect Goods:
Instructions and documents for complaints:
https://alpenheat.com/instruction/Complaints/Returns.pdf 

5. Payment:

  • Credit Card: 
    We accept VISA, MASTERCARD, EUROCARD, DINERS CLUB or AMERICAN EXPRESS. 
    Our online shop uses coding technology and safe servers, in order to protect the   privacyof all users (SSL).
  • Paypal
  • Bank transfer using SOFORT banking www.sofort.com available through most of the main banks in Germany, Switzerland, Austria, Belgium, Italy, France, Spain, Poland, Hungary , Czech Republic, Slovakia, the Netherlands and UK.

6. Contact Addresses:

    Online shop: 
    Alpenheat Produktions- u. Handels GmbH, Kirchweg 1/3, A-8071 Hausmannstätten, AUSTRIA 

   Address for returns: 
   Alpenheat Produktions- u. Handels GmbH, Kirchweg 1/3, A- 8071 Hausmannstätten, AUSTRIA

  

Telephone number for enquiries (order status):+43 3135 82396
Telephone number for returns:+43 3135 82396
Fax No.:+43 316 231123 9829
E-Mail:office.eu@alpenheat.com